Internet Advertising that is Too Good to be True

by Scott Thomas on March 9, 2010

Recently, I’ve had a number of clients ask me about “too good to be true” offers for cheap, flat-rate management of CPC campaigns that often feature “top placement” and “unlimited impressions,” often starting for only $50 per keyword, per month. One company in particular promises “1st Page Google Placement.” I learned fairly quickly that I could simply do a search for “[company name] scam” or “[company name] review” and quickly see if a majority of their current and past customers thought if the company in question was offering legitimate services.

So how does a business offer CPC campaign management services for a low flat fee?

  1. In order to get the ads on page one, they use exact match to target keyword phrases (and possibly make use of geo-targeting & scheduling as well). In my experience, they often choose low-volume keywords that really don’t generate many impressions or clicks (less clicks = more profit).
  2. Lack of Transparency: they control the Google AdWords Campaign (even if you already have your own campaign, they will launch a campaign under their account). You can only get information on how many clicks you have received if you ask. There is no way to verify if this data is correct, since you don’t have access to the AdWords campaign they are running on your behalf.

And why doing business with flat fee, “Too Good to Be True” CPC management companies is a bad idea:

  1. No control or access to the CPC campaign account.
  2. Lack of control over ad variations – often only allowing one ad per keyword phrase. Typically, CPC campaigns constantly test new ad copy.
  3. It may be difficult to learn how many clicks the ad is generating (but if you closely read what is being sold, they often stress impressions and don’t guarantee clicks).
  4. No conversion tracking: no way to really measure if the CPC campaign is generating sales or leads. And your AdWords campaign won’t be properly linked to your Google Analytics account.
  5. According to some feedback I have seen, the flat fee can be increased at any time, without notice.

A true CPC professional will help you evaluate your campaign’s effectiveness over time, add or remove keywords based on performance, and work on optimizing it to meet your goals. There should also be transparency within the campaign and what the professional services actually cost. And finally, your business should have control over the CPC accounts, so that you can control over who has access to your CPC campaigns.

So when in doubt, do a quick search on the company in question, and check out their reputation with their current and past customers.

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Domain Registration 101 for Small Businesses

by Scott Thomas on December 11, 2009

Recently, I have assisted several clients who were having problems with their domain registration. In some situations, it did not appear that the domain was properly registered with the business or organization as the owner of the domain. This could end up being a big problem for a business or organization if they cannot get control of their domain name(s).

I was also surprised to find an Alaskan ISP registering their web hosting clients’ domains in the ISP’s name (so it looked like the ISP was the owner of the domain). Given that whois search tools may show this data a little differently, I could be mistaken about this, but it was a pretty eye-opening experience while I was trying to get a domain transferred properly for a client. The ISP was very helpful in getting the domain transferred, once I found the right person to speak to.

I’ve also seen domains expire, shutting down a business website and email; while the IT support staff and/or web site designer had no access to the registrar account. A primary domain should never be allowed to expire, especially given that several notices are sent via email prior to a domain’s expiration date, and the fact that most registrars allow you to auto-renew with a credit card on file.

For a business or an organization, make sure that all of your domains are properly registered in the business or organization name (and preferably have all domains registered through the same registrar of your choice). You should be able to set up to 4 contacts for a domain: Registrant, Administrative, Billing, and Technical. Make sure the contact information is up to date that everyone who may need to assist with domain registrations has access to the registrar account.

As a web designer/consultant, I’ve learned not to overlook the domain registration, and make sure that my clients have clear understanding who is responsible for the domain renewals for their organization, as well as making sure that the right people have access to the registrar account.

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Google’s New Search Index

August 11, 2009

Google is launching a preview of their next generation architecture for search. The system isn’t completely ready yet, but they are offering a preview here: http://www2.sandbox.google.com/ One can also provide feedback to Google on the results that you find from this new index.
The talk so far about the big change with this index is “Freshness.” [...]

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Timely Response via Social Media can Help Mitigate PR Mess

August 5, 2009

There is a good article at the Wall Street Journal about real life examples of companies making use of social media to monitor negative PR and move quickly to rectify it. Even if you are a small business and can’t afford to dedicate significant resources to monitor comments and reviews made about your company, you [...]

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Planned Improvements to Twitter Search

May 7, 2009

There has been quite a bit of discussion about the value of Twitter Search. The downside has been that in it’s current form, it’s simply a text matching search engine, and the results can be repetitive (and even filled spam tweets, I’ve been noticing more spam-looking tweets).
CNet reports that Twitter has announced that it will [...]

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